FREQUENTLY ASKED QUESTIONS
What payment methods do you accept?
When will I be charged?
1. Online Payments
At the moment you place and confirm your order.
2. Cash on delivery.
When you received the goods. We only charge the item price. Since these items weight around 5kg to 15kg, the relevant curer service charges may apply for the item weight and it’s totally independent from DN Collects. And also the curer charges should pay to the delivering agent.
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number.
We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. carrom boards.
Once your order has been accepted and dispatched to you we will send you a confirmation email.
I did not receive a confirmation email
Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses. carrom boards
How long will my order take to be processed?
We accept, process and deliver your order within 24 hours. And it would take 5 to 14 working days to deliver the item as per the relevant curer service. carrom boards